Privacy Policy

Scope

This policy explains how Shandong Hetian Machinery Co., Ltd collects and uses information submitted through hetianmachinery.com, including product inquiries, parts requests, factory visit requests and dealer or OEM applications.

Information We Collect

When you submit a form, we may collect the information you provide, such as your name, company, country, email address, WhatsApp or telephone number, product requirements, quantity, message and any files you choose to attach. We also record the source page of an inquiry to help us respond accurately.

How We Use Information

We use this information to respond to inquiries, evaluate product or cooperation requests, provide requested materials, arrange communication and improve our website and customer service. We do not sell personal information.

Storage and Sharing

Inquiry records are stored in our website administration system and delivered to our sales mailbox. Information may be shared with our staff and service providers only when needed to handle your request, operate the website or comply with applicable legal obligations.

Cookies and Analytics

The website may use essential technical cookies and standard server logs to keep the site secure and functioning. If analytics services are enabled, they may collect aggregated usage information according to their own privacy policies.

Your Choices

You may request access, correction or deletion of your inquiry information, subject to legal and operational requirements. To make a request, contact us by email.

Contact

Email: sales@hetianmachinery.com
WhatsApp: +8613021783798